<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://verint12-demo02.socialedgeconsulting.io/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>IT Help Desk</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 13</generator><item><title>Forum Post: Pushkin</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/91/pushkin</link><pubDate>Wed, 15 Jun 2022 11:23:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:2b1ccfd6-ecb1-4540-8137-42d36eac525e</guid><dc:creator>sara collins</dc:creator><description>I can&amp;#39;t sleep, and there&amp;#39;s no light, Mirk all round and restless slumber, Tickings near me without number, Monotonous clock measuring night! O you Fates with old wives&amp;#39; chatter, Sleepy night so softly swaying, Life with mouselike pitter-patter, Why vex me, what are you saying? Boring whispers what implying? Do you murmur or complain? Can&amp;#39;t you tell me what you&amp;#39;re seeking, Calling me or Prophesying? Oh for someone to explain That dark language you are speaking!</description></item><item><title>Wiki: IT Policies</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/w/it-policies</link><pubDate>Fri, 20 May 2022 17:42:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:49eb9dd4-279d-4d2d-9a5f-7f830857a4d6</guid><dc:creator /><description /></item><item><title>Wiki Page: Information Security Policy</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/w/it-policies/23/information-security-policy</link><pubDate>Fri, 20 May 2022 17:42:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:db3a746f-ad1f-4bbc-8471-32c6dbe28353</guid><dc:creator>Joshua Teel</dc:creator><description>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec vel pretium sapien. Mauris non diam quis augue lobortis vestibulum. Duis facilisis sollicitudin augue a varius. Aliquam blandit nibh posuere orci sagittis dignissim. Etiam sagittis porta orci sit amet ultricies. Suspendisse luctus ligula aliquam, euismod lectus vitae, posuere odio. Nulla a tempor lorem. Maecenas metus nisi, ornare maximus elit vel, rutrum interdum sem.</description><category domain="https://verint12-demo02.socialedgeconsulting.io/it-help-desk/tags/Information%2bSecurity%2bPolicy">Information Security Policy</category></item><item><title>Wiki Page: Information Technology Policy</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/w/it-policies/24/information-technology-policy</link><pubDate>Fri, 20 May 2022 17:42:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:57128051-b9fb-4c99-894e-417d056e93bf</guid><dc:creator>Joshua Teel</dc:creator><description>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec vel pretium sapien. Mauris non diam quis augue lobortis vestibulum. Duis facilisis sollicitudin augue a varius. Aliquam blandit nibh posuere orci sagittis dignissim. Etiam sagittis porta orci sit amet ultricies. Suspendisse luctus ligula aliquam, euismod lectus vitae, posuere odio. Nulla a tempor lorem. Maecenas metus nisi, ornare maximus elit vel, rutrum interdum sem. Fusce posuere nulla ut libero tincidunt commodo. Sed vitae est ex. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Pellentesque convallis leo sed tellus tristique rhoncus. Aenean sed suscipit nunc. Donec vel sem elementum, gravida sem id, fermentum diam. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Praesent vestibulum neque sit amet dolor aliquet interdum.</description><category domain="https://verint12-demo02.socialedgeconsulting.io/it-help-desk/tags/Information%2bTechnology%2bPolicy">Information Technology Policy</category></item><item><title>Wiki Page: Email Policy and Procedures</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/w/it-policies/22/email-policy-and-procedures</link><pubDate>Fri, 20 May 2022 17:41:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:532d98fc-572f-4e63-bf5c-634f4f9daf29</guid><dc:creator>Joshua Teel</dc:creator><description>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec vel pretium sapien. Mauris non diam quis augue lobortis vestibulum. Duis facilisis sollicitudin augue a varius. Aliquam blandit nibh posuere orci sagittis dignissim. Etiam sagittis porta orci sit amet ultricies. Suspendisse luctus ligula aliquam, euismod lectus vitae, posuere odio. Nulla a tempor lorem. Maecenas metus nisi, ornare maximus elit vel, rutrum interdum sem. Fusce posuere nulla ut libero tincidunt commodo. Sed vitae est ex. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Pellentesque convallis leo sed tellus tristique rhoncus. Aenean sed suscipit nunc. Donec vel sem elementum, gravida sem id, fermentum diam. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Praesent vestibulum neque sit amet dolor aliquet interdum.</description><category domain="https://verint12-demo02.socialedgeconsulting.io/it-help-desk/tags/Email%2bPolicy%2band%2bProcedures">Email Policy and Procedures</category></item><item><title>Wiki Page: Computer and Network Policy</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/w/it-policies/21/computer-and-network-policy</link><pubDate>Fri, 20 May 2022 17:40:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:24536a94-497d-4de9-a380-2e1b42c130dc</guid><dc:creator>Karen Martin</dc:creator><description>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec vel pretium sapien. Mauris non diam quis augue lobortis vestibulum. Duis facilisis sollicitudin augue a varius. Aliquam blandit nibh posuere orci sagittis dignissim. Etiam sagittis porta orci sit amet ultricies. Suspendisse luctus ligula aliquam, euismod lectus vitae, posuere odio. Nulla a tempor lorem. Maecenas metus nisi, ornare maximus elit vel, rutrum interdum sem. Fusce posuere nulla ut libero tincidunt commodo. Sed vitae est ex. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Pellentesque convallis leo sed tellus tristique rhoncus. Aenean sed suscipit nunc. Donec vel sem elementum, gravida sem id, fermentum diam. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Praesent vestibulum neque sit amet dolor aliquet interdum.</description><category domain="https://verint12-demo02.socialedgeconsulting.io/it-help-desk/tags/Computer%2band%2bNetwork%2bPolicy">Computer and Network Policy</category></item><item><title>Wiki Page: Basic IT Email Use Policy</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/w/it-policies/20/basic-it-email-use-policy</link><pubDate>Fri, 20 May 2022 17:40:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:84e47d06-e14e-4df9-aa6f-ff1c6c54ea84</guid><dc:creator>Karen Martin</dc:creator><description>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec vel pretium sapien. Mauris non diam quis augue lobortis vestibulum. Duis facilisis sollicitudin augue a varius. Aliquam blandit nibh posuere orci sagittis dignissim. Etiam sagittis porta orci sit amet ultricies. Suspendisse luctus ligula aliquam, euismod lectus vitae, posuere odio. Nulla a tempor lorem. Maecenas metus nisi, ornare maximus elit vel, rutrum interdum sem. Fusce posuere nulla ut libero tincidunt commodo. Sed vitae est ex. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Pellentesque convallis leo sed tellus tristique rhoncus. Aenean sed suscipit nunc. Donec vel sem elementum, gravida sem id, fermentum diam. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Praesent vestibulum neque sit amet dolor aliquet interdum.</description><category domain="https://verint12-demo02.socialedgeconsulting.io/it-help-desk/tags/Email">Email</category></item><item><title>Wiki Page: Artificial Intelligence Ethics Policy</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/w/it-policies/19/artificial-intelligence-ethics-policy</link><pubDate>Fri, 20 May 2022 17:39:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:6267fc0d-174c-4cbc-ad0b-b020ec008817</guid><dc:creator>Karen Martin</dc:creator><description>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec vel pretium sapien. Mauris non diam quis augue lobortis vestibulum. Duis facilisis sollicitudin augue a varius. Aliquam blandit nibh posuere orci sagittis dignissim. Etiam sagittis porta orci sit amet ultricies. Suspendisse luctus ligula aliquam, euismod lectus vitae, posuere odio. Nulla a tempor lorem. Maecenas metus nisi, ornare maximus elit vel, rutrum interdum sem. Fusce posuere nulla ut libero tincidunt commodo. Sed vitae est ex. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Pellentesque convallis leo sed tellus tristique rhoncus. Aenean sed suscipit nunc. Donec vel sem elementum, gravida sem id, fermentum diam. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Praesent vestibulum neque sit amet dolor aliquet interdum.</description><category domain="https://verint12-demo02.socialedgeconsulting.io/it-help-desk/tags/Artificial%2bIntelligence">Artificial Intelligence</category></item><item><title>File: InfoSecPPG.pdf</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/m/it-files/46</link><pubDate>Fri, 20 May 2022 17:38:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:74cd291a-8cba-466d-a355-7a31b80f9d4b</guid><dc:creator>Karen Martin</dc:creator><description /></item><item><title>File: IT Policies and Procedures Manual.pdf</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/m/it-files/45</link><pubDate>Fri, 20 May 2022 17:38:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:9ebfa167-c8c1-4b78-8dba-32d6055e68a8</guid><dc:creator>Karen Martin</dc:creator><description /></item><item><title>File: email_policy2.pdf</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/m/it-files/44</link><pubDate>Fri, 20 May 2022 17:38:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:cdaeefbf-1411-4758-b09a-6ace4109c5b2</guid><dc:creator>Karen Martin</dc:creator><description /></item><item><title>File: information-technology-policy.pdf</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/m/it-files/43</link><pubDate>Fri, 20 May 2022 17:38:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:fb1f5b06-e2ba-40f6-9866-84ee434ac462</guid><dc:creator>Karen Martin</dc:creator><description /></item><item><title>Forum Post: RE: Saving Files</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/52/saving-files/39</link><pubDate>Fri, 20 May 2022 17:37:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:fa59881b-0e2b-4d77-8f72-a14ae9f2553e</guid><dc:creator>Karen Martin</dc:creator><description>To save files just follow these steps.</description></item><item><title>Forum Post: RE: Password Reset</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/54/password-reset/38</link><pubDate>Fri, 20 May 2022 17:36:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:3f4a9ecf-3441-4c01-8b78-0d6168354eb6</guid><dc:creator>Karen Martin</dc:creator><description>Hello Yuan! To reset your Verint password if you are NOT logged in simply click on forgot password and enter the email address associated with your account. Then go to your email and in your inbox should be an email with a link that says &amp;quot;reset password&amp;quot; . Enter in your new password.</description></item><item><title>Forum Post: RE: MAC Support</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/53/mac-support/37</link><pubDate>Fri, 20 May 2022 17:35:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:326afaab-ab01-49d9-9f8c-619bde3e857d</guid><dc:creator>sara collins</dc:creator><description>Hello Sara! If you are using a Mac be sure to use a browser besides safari. Safari does not typically work well with supporting ouor platform. If you need further assistance feel free to reach out again!</description></item><item><title>Forum Post: RE: Login Issue</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/55/login-issue/36</link><pubDate>Fri, 20 May 2022 17:35:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:1e5f2bf3-f038-4023-aac6-ee2787462c47</guid><dc:creator>sara collins</dc:creator><description>Hello Jane! Make sure you are on the correct website as well as the latest updated browser. Also please make sure you are either connected to Wifi. If that is not the issue we recommend logging out your account and reopening. If that does not work we suggest clearing your internet history, passwords, and cache. If that does not work the next recommendation is to try an incognito tab. If none of this works, please contact Verint support.</description></item><item><title>Forum Post: RE: How do I submit a Help Desk Ticket?</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/57/how-do-i-submit-a-help-desk-ticket/35</link><pubDate>Fri, 20 May 2022 17:34:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:ce824ced-c073-4e98-a269-5743d75fdf03</guid><dc:creator>sara collins</dc:creator><description>Follow the directions in this document :</description></item><item><title>Forum Post: How do I submit a Help Desk Ticket?</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/57/how-do-i-submit-a-help-desk-ticket</link><pubDate>Fri, 20 May 2022 17:33:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:c7827554-aa99-4b62-8de3-55de8ca4dba9</guid><dc:creator>Michael Scott</dc:creator><description>Is there a specific process I must follow? Where are the directions?</description></item><item><title>Forum Post: Login Issue</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/55/login-issue</link><pubDate>Fri, 20 May 2022 17:33:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:9a69a8de-b82b-4227-b9e3-fb004081e77b</guid><dc:creator>Michael Scott</dc:creator><description>Hi! I am having issues logging into Verint from my device. Any help is greatly appreciated!</description></item><item><title>Forum Post: Password Reset</title><link>https://verint12-demo02.socialedgeconsulting.io/it-help-desk/f/faqs/54/password-reset</link><pubDate>Fri, 20 May 2022 17:32:00 GMT</pubDate><guid isPermaLink="false">52e00e81-b49d-46b8-af14-54a693bf33e6:af9fc8d7-5ce3-4609-b72f-75091697b15d</guid><dc:creator>Yuan Chao</dc:creator><description>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi luctus accumsan posuere. Donec eleifend diam et sollicitudin porta. Donec tempus diam in odio congue auctor. Cras nec nulla ornare, rutrum orci eu, dapibus quam. Etiam hendrerit maximus odio, nec sodales mauris congue a. Maecenas gravida, lectus sit amet mollis tempus, diam nulla tristique justo, eu rhoncus quam mauris sit amet libero. Nunc aliquet nisl sed ex suscipit luctus. Vestibulum venenatis, justo sit amet vestibulum ullamcorper, nisi magna pulvinar diam, sit amet tincidunt turpis nibh vitae orci. In dui metus, imperdiet vestibulum nunc ut, facilisis condimentum felis. Nulla hendrerit tellus erat, id imperdiet leo facilisis at.</description></item></channel></rss>